Return & Refund Policy

Regale Home Living

Last Updated: 8th May 2025

Thank you for shopping with Regale Home Living. We aim to provide high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

This Return & Refund Policy outlines the terms under which you may request a return, exchange, or refund.

Definitions

Company refers to Regale Home Living, operated by [Insert Legal Entity if applicable], based in India.

Website refers to https://regale.co.in.

Goods refer to the home and living products offered for sale on our website.

An order means a purchase made by you through our website.

You refers to the individual purchasing from our site.

Return Eligibility

You may request a return or refund under the following conditions:

– The request is made within 7 days of delivery.
– The product was received damaged, defective, or incorrect.
– The item is unused, in its original condition, and returned in its original packaging.

Note: Products that show signs of use, have been damaged after delivery, or are not returned in original condition may not be eligible for a refund.

How to Request a Return or Cancellation

To initiate a return or cancel your order, please contact us via one of the following:

📧 Email: support@regale.co.in
📞 Phone: +91 [Insert Updated Number] (Support Hours: Monday to Friday, 10:00 AM – 6:00 PM IST)
🏢 Mailing Address: [Insert Address or "Delhi Office, India"]

Please provide your Order ID, contact information, and a clear reason for the return.

Refund Process

If your return is approved:

– We will process your refund within 14 business days of receiving the returned item.
– The refund will be made using the original method of payment, unless otherwise agreed.
– No transaction or processing fees will be charged to you for the refund.

If the return is due to an error on our part (wrong or damaged item), we will cover the return shipping cost.
If the return is not accepted, we will notify you of the reason for rejection, and no refund will be issued.

Order Cancellations

Orders can be cancelled within 24 hours of placing the order, or until the item is shipped — whichever comes first. Once shipped, the return process applies.

Exchanges

If you received a defective or incorrect product, we offer replacements at no additional cost. Contact us with proof of the issue (photos, unboxing video, etc.) to request an exchange.

Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us at:
📧 support@regale.co.in
📞 +91 [Insert Phone Number]